Admin Bulk Messaging: Segments, Campaigns, and Results

Prepare receiving objects and sending accounts #

1. Import this customer in "Target Group Management", organize the information according to the current template and set a group name for easy identification.
2. Create an executive account group in "Customer Service Account Group Management" and check the team member and work purpose of each WhatsApp account.
3. Enter "bulk messaging public configuration" and check the daily maximum number of senders, sending mode and sending intervals for different targets.

The destination group indicates "to whom it is sent to", and the service account group indicates "to whom it is sent". Don't mix the two. The sending mode can be configured with multi-number polling, single-number quick dialing or multiple numbers in parallel, but any mode and time interval do not constitute a guarantee that the platform limits risks.

Create task schedules and send targets #

1. Create a new task in "bulk messaging order" and fill in the order name that reflects the business and batch.
2. Check the sending method and start time; the execution end and scheduling are subject to the actual options on the current page.
3. Select an existing goal group in the goal settings, or use the template on this page to import goals.
4. In the sending number configuration, select the specified account, account group, or specified team member to check the expected number of sending targets.
5. Confirm that the recipient and execution account belong to the scope of this task, and then continue to set the materials.

Add material and start execution #

1. Select the message type and fill in the content; you can use text, pictures, videos, or files depending on the task.
2. Check the format and size prompts of the current interface when uploading materials. When there is a text description field, check whether the attachment needs to be accompanied by a description.
3. Use the add message entry when multiple messages are needed, and check whether the content combination is complete.
4. If you still need to review, select "Save Draft"; after preparation, review the goal, account, start time and all materials, and then select "Confirm to Start".

Run a narrow task against the specified test contacts first, checking identities, variables, and material content before using the confirmed account scope.

Check task results #

Return to the order list to view the status and task data, and enter relevant details to check the actual execution status. The results are different if the task is created, starts execution, the message is sent successfully, and the customer responds after receiving it. The manual does not provide all status definitions, failed retry rules or offline resumption rules; when the account is offline, the scope is wrong, or the execution is abnormal, check the details first and do not create the same task repeatedly. The "no management required" description in the materials is not a substitute for routine inspections.

Check your result

Frequently asked questions